Code of Conduct
After Sales Service
The insurance company or the insurance consultant that one will work with is clearly
a personal decision. Nevertheless one needs to assess certain factors such as the
reliability of company, the service and coverage offered as well as its financial
standing and track record. Equally important it that your insurance consultant is
always next to you, informing and helping you in any of your insurance inquires
always committed in serving you the best possible way.
We believe that one of the most important aspects of the services we offer is the
After Sales Service. We believe that our customers should always feel our discreet
presence so that we are always aware and informed of their needs and inquiries thus
being able to serve with the best possible way. In addition we believe that the
moment of need our customers are not supposed to worry about anything apart from
the fast re-establishment of their problem. We further believe that our relations
with customers should be consistent and long lasting.
“Unending Commitment”
The Code
We believe in the value and importance of the insurance business and its future,
and that we play a critical role in serving consumers throughout the insurance process.
Insurance intermediation is a fundamental component in the economic structure of
our system, and we pledge to support right principles and oppose bad practices in
the insurance business.
We respect the importance of the relationship between institutions and the public,
insurance companies, and other intermediaries, and believe that the rights of the
client are paramount.
To the Public
We believe that serving the public as an intermediary is an honorable occupation,
affording us a special opportunity to serve society and offer valuable insurance
products and services to the public.
We believe that as intermediaries, we are serving the interests of our clients by
responding to their expressed insurance needs.
We will strive to further the public's understanding of insurance, endeavor to promote
safety and loss control in our community, and strive to participate in civic and
philanthropic activities that contribute to our community.
To the Insurance Companies I Represent
We will respect the authority vested in me by the insurance companies we represent,
and work to maintain open lines of communication with them.
To Other Intermediaries
We will strive to maintain positive relations with other insurance intermediaries
in our community, competing with them on a moral and fair basis.
We will follow all insurance laws relative to the conduct of our business.
We will work with other intermediaries for the betterment of the insurance business,
and endeavor to elevate the standards of our occupation by following this Code of
Ethics and encouraging other intermediaries to do likewise.
Our Code of Conduct provides that we:
Act in the best interests of the client;
- Provide advice and guidance to enable clients to make informed decisions on risk
and insurance protection;
- Provide full and accurate information for effective underwriting;
- Respect the client's confidentiality in relation to all records and information;
- Ensure the validity and accuracy of all documentation;
- Make available all relevant documentation, policies, certificates, endorsements,
and premium calculations, as may be required;
- Be professional, efficient and responsive in all dealings;
- In the event of a claim, take every step necessary to ensure prompt and fair settlement;
- Act in the spirit of this Code and encourage others to do likewise.
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