Code of Conduct

The Code

Insurance intermediation is a fundamental component in the economic structure of our system, and we pledge to support right principles and oppose bad practices in the insurance business. We respect the importance of the relationship between institutions and the public, insurance companies, and other intermediaries, and believe that the rights of the client are paramount.

This Code of Conduct provides that we always:

  • Act in the best interests of the client;
  • Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection;
  • Provide full and accurate information for effective underwriting;
  • Respect the client's confidentiality in relation to all records and information;
  • Ensure the validity and accuracy of all documentation;
  • Make available all relevant documentation, policies, certificates, endorsements, and premium calculations, as required;
  • Be professional, efficient and responsive in all dealings;
  • In the event of a claim, take every step necessary to ensure prompt and fair settlement;
  • Act in the spirit of this Code and encourage others to do likewise.

To the Public

We believe that as intermediaries, we are serving the interests of our clients by responding to their expressed insurance needs.

We will strive to further the public's understanding of insurance, endeavor to promote safety and loss control in our community, and strive to participate in civic and philanthropic activities that contribute to our community.

To the Insurance Companies we represent

We will respect the authority vested in us by the insurance companies we represent, and work to maintain open lines of communication with them.

To Other Intermediaries

We will strive to maintain positive relations with other insurance intermediaries in our community, competing with them on a moral and fair basis.

We will follow all insurance laws relative to the conduct of our business.

We will work with other intermediaries for the betterment of the insurance business, and endeavor to elevate the standards of our occupation by following this Code of Ethics and encouraging other intermediaries to do likewise.